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Q&A
022-398-2711
[Reception hours] 9:00 to 20:00
Frequently Asked Questions List
Can you tell me about parking?
If you are coming by car, we will guide you to the parking lot, so please come to the front entrance.
There is free parking at this facilit…Continue readingWhat are the road conditions like in winter?
Snowfall and frozen roads may occur around Akiu Onsen from December to March.
If you are coming by car, we recommend that you use studless t…Continue readingCan I use the parking lot before check-in or after check-out?
If there is space available in the parking lot before check-in, you can use it.If you wish to use the parking lot before check-in, please in…Continue readingAccess
Access by public transport(Bus)
■ If you are using the tourist access "Sendai Seibu Liner"
From JR Sendai Station West Exit Bus Terminal
Fo…Continue readingPlease tell me how to get to the hotel from the airport.
The nearest airport is Sendai Airport.
There is no free shuttle bus from the airport.
Access to our hotel from Sendai is as follows.
・By bu…Continue readingPlease tell me about children's accommodation.
Rates are set based on the child's age, meal plan, and whether or not bedding is provided.
【Infants(No meals or bedding)】
Facility usage fe…Continue readingAre there any amenities or rental equipment for children?
Children's amenities are available for elementary school students and infants (aged 3 or over but under elementary school age).
Elementary …Continue readingCan I rent a baby cot?
We do not have baby cribs and baby's futons.
If you require an additional adult futon, please contact us in advance by phone.
If you arrive …Continue readingCan I bring infants and young children into the large public bath?
No age requirement. However, please be careful because the floor in the hot spring area is slippery
Baby bathtubs are available for your us…Continue readingUp to what age can children use the mixed-gender bathroom?
This facility is limited to children up to the early elementary school age (7 years old).Please refrain from allowing older elementary schoo…Continue readingDo you have a baby food menu?
We do not provide baby food.
Please understand.
If you bring your own food, we can warm it up for you, so please let us know.Do you sell baby products such as milk, baby food, and diapers?
I am sorry.We do not sell baby products.Can you sterilize baby bottles?
If you bring your own bottles and sterilizing cases, we can sterilize them in the microwave.
Response time:Until 21:30, from 8:30 the next m…Continue readingCan I borrow a stroller?
We do not have stroller.If you need it, please bring it with you.Are there children's chairs in the large dining room?
There are no high chairs in the dining area.
"Bean chairs" are available for guests who choose to have dinner in their rooms.Are there nursing rooms and places to change diapers?
There are no nursing rooms or diaper changing stations at our facility.
There is a bench in the large bath changing room that can be used as…Continue readingIf I send my luggage in advance, can you store it for me?
Luggage can be stored at the front desk.
Please fill in your name and the date of your stay on the bill when sending it over.
Please contact…Continue readingCan you carry my luggage to my room?
Please ask our staff if you would like us to carry your luggage to your room.Can I leave my luggage before check-in or after check-out?
We can store your luggage before check-in.The front desk can handle this matter.
We do not store luggage after check-out.I am sorry.Please tell me about the storage of valuables.
Valuables can be stored in the safe in your room or at the front desk.Can I send a parcel from Soraichi?
The front desk will handle the courier delivery procedures.
Please ask the front desk when necessary.
If you need a box for packaging, we d…Continue readingAre there coin lockers?
We do not have lockers.
Please ask us since we can keep your luggage at the front desk.
(Luggage cannot be stored after check-out.)Please tell me about barrier-free access.
Unfortunately, this facility is not barrier-free.
Our staff will assist you with transportation as much as possible.
*The facility is five s…Continue readingIs there a place where I can smoke?
All rooms at this facility are non-smoking.
Guests who wish to smoke can do so at the outdoor hibachi.
Electronic cigarettes and heated toba…Continue readingCan you tell me about laundry services?
I am sorry.There is no cleaning service.There is no coin laundry either.Do you have an ice machine?
We do not have an ice machine.
Please contact the front desk and we will prepare one for you for 330 yen.
*Available until 9:30pm.If a delay occurs due to a natural disaster or other reason and you are unable to stay overnight
What will happen if public transportation is suspended or delayed due to a natural disaster or other reason, making it impossible to stay at…Continue readingCan minors stay alone?
Minors under the age of 18 are not permitted to stay alone.Until when can I change the number of guests?
Changes to the number of guests can be made up to 5 days before your stay.
Please contact us by email or phone
*The accommodation price may …Continue reading
Reservations and Inquiries
Please contact us if you have any questions.