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Q&A
022-398-2711
[Reception hours] 9:00 to 20:00
Frequently Asked Questions List
Are there discounts for booking multiple rooms?
Unfortunately, we do not offer multiple room discounts.Can I reserve an internet plan over the phone?
Some plan may not be available depending on plan.
Website benefits and coupons from each reservation site cannot be accepted when making a r…Continue readingPlease tell me about use by corporations and organizations.
We cannot accept reservations for more than 8 people.
(The same applies if you make multiple reservations.)Can I arrange for a companion?
We do not arrange hostesses and Geisha girls.Are there meeting rooms or banquet halls?
There is no banquet hall available at this facility.However, it is not possible to prepare a "private room-like" room with a simple partitio…Continue readingIf I book without plan, can I add meals later?
【Breakfast】
Breakfast is available at an additional cost.
If you would like to use this service, please contact the front desk or check in.
…Continue readingDo you have an all-you-can-drink plan?
We do not provide all-you-can-drink.Can I request the removal of food allergies and foods I don't like?
Yes, we will do our best to accommodate your request.
At Soraichi, we strive to ensure that all our customers can enjoy their meals with pe…Continue readingWhat are plan offerings?
What about meal plan and no-meal plan?
There are plan with meals (breakfast, dinner, dinner and breakfast) and plan without meals (no meal…Continue readingPlease tell me about additional dishes and single dish menu items.
Additional dishes are available.
For example, additional single items include Sendai Beef steak, hot pot, and sashimi platter.
Please under…Continue readingCan I bring food and drinks?
You may bring in food and drinks free of charge only if you are eating or drinking in your room.
If you bring your own drinks into the dinin…Continue readingCan I have adjacent rooms?
If I book multiple rooms, can I get adjacent rooms?
If you request, we will check availability and accommodate you in an adjacent or nearby…Continue readingCan I stay alone?
There are dates when single guests can stay.
However, as the accommodation is primarily for two people, we only accept reservations for a li…Continue readingDo you have plan for year-end and New Year's parties?
There are no plan for year-end or New Year's parties.
Please understand.Is the hot spring water fresh in the large public bath and open-air bath?
Sato-no-yu is a 100% fresh hot spring.
Rairai no Yu is a hot spring with added water.
Akiu Onsen is a historic hot spring resort that has l…Continue readingPlease tell me about amenities available in the large public bath.
We provide the following items in the large public bath.
Hair dryer, shampoo, conditioner, body soap, makeup remover & face wash, lotion, co…Continue readingCan I take a hot spring bath while pregnant?
Pregnant women are welcome to use the baths.
However, please be careful as the floor is slippery due to the hot spring.Please be careful to …Continue readingUse of private bath
Private baths (barrel and family baths) are available for couples and families to use by reservation.The hot spring temperature is about 42°…Continue readingCleaning of the open-air bath and rock bath
We apologize for any inconvenience this may cause to female guests staying overnight on Monday nights.
Cleaning begins every Tuesday morning…Continue readingMeal times
Guests can choose between in-room dining or dining in.
Dinner is served from 17:30 to 19:00
Breakfast is served from 7:00 to 9:00.
We wi…Continue readingCan I use the hot springs for a day trip?
Information on day trip hot springs
Drop-in hot springs"Rairai no Yu""Sato-no-yu"
Hot Spring Qualities:Hypotonic, weakly alkaline hot sprin…Continue reading
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Reservations and Inquiries
Please contact us if you have any questions.